Please note that this position is
no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Customer Service Representative
CA - Pt. Richmond
Svendsen’s Bay Marine, located on the beautiful waters of San Francisco Bay at Pt. Richmond, has an immediate opening for a Customer Service Representative
Svendsen’s Bay Marine provides haul-out and repair services to sail and power yachts, commercial vessels, including Fishing fleets, fire and rescue, and marine vessels of all kinds.
We are actively seeking a Customer Service Representative-CSR. If you have a desire to build your career through on the job training and hard work, we just might be the right fit for you!
This position is pivotal to Bay Marine’s daily customer relations. The CSR is the voice and face of Svendsen's Bay Marine. He/She serves in welcoming visitors and directing as appropriate; notifies company personnel of visitor arrival or communications. He/She is pivotal in processing paperwork, data entry and proper hand-off to appropriate SBM personnel. This person is often the first and final person a customer will speak to during their scheduled haul-out at SBM.
DUTIES AND RESPONSIBILITIES
CUSTOMER SERVICE
- Answer phones for main business number/service department.
- Schedule customer inquiries and calendar.
- Ensure that every customer inquiry receives a timely response.
- Check customers in/out and communicate yard access, rules, procedures, etc. in a clear and concise manner.
Organize and distribute large volumes of information, mail and telephone calls.
- Research, prioritize and hand off incoming issues and concerns, including those of a sensitive or confidential nature.
- Maintain current electronic & paper filing systems.
- Provide administrative support to management.
- Compile office supply orders for approval and place orders.
- Assists in job initialization per current administrative procedures.
- Assist Estimating and Contracts and project managers in Facilitating the collection of properly signed WO contracts, estimates and PO’s.
- Draft customer invoices and quality control documents for PM’s to review.
- Print invoices for customers and facilitate the initial collection of payment and customer departure process.
ACCOUNTING SUPPORT
- Conduct data entry as needed; timecards, tool tracking, etc.
- Assist and support other managers and departments as appropriate.
- Accomplish additional tasks as assigned and as necessary for the success of the organization.
- Routinely contribute to the continual improvement of the organization.
Svendsen’s offers a wide variety of training and development opportunities. We encourage personal growth and advancement and actively promote from within. If you are looking for an exciting career on the waterfront of San Francisco Bay, we’d like to talk to you. Veterans with relevant experience in the Coast Guard or Navy are encouraged to apply.
We offer an excellent benefits package, including: 401(k) plan with a profit sharing component, paid time off and paid holidays, and health, dental, and life insurance. If you are looking for an exciting career on the shimmering waters of the Richmond Riviera, we’d love to hear from you!
To apply, visit our website at:
www.bay-ship.com/careers
All new hires must provide identification to verify eligibility to work in the U.S., pass a pre-employment medical exam which includes a drug screening and physical abilities assessment.
Svendsen’s Bay Marine is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at
eileenb@bay-ship.com
You are protected by the
Pay Transparency rule!
Thank you for looking!
Svendsen’s Bay Marine, located on the beautiful waters of San Francisco Bay at Pt. Richmond, has an immediate opening for a Customer Service Representative
Svendsen’s Bay Marine provides haul-out and repair services to sail and power yachts, commercial vessels, including Fishing fleets, fire and rescue, and marine vessels of all kinds.
We are actively seeking a Customer Service Representative-CSR. If you have a desire to build your career through on the job training and hard work, we just might be the right fit for you!
This position is pivotal to Bay Marine’s daily customer relations. The CSR is the voice and face of Svendsen's Bay Marine. He/She serves in welcoming visitors and directing as appropriate; notifies company personnel of visitor arrival or communications. He/She is pivotal in processing paperwork, data entry and proper hand-off to appropriate SBM personnel. This person is often the first and final person a customer will speak to during their scheduled haul-out at SBM.
DUTIES AND RESPONSIBILITIES
CUSTOMER SERVICE
- Answer phones for main business number/service department.
- Schedule customer inquiries and calendar.
- Ensure that every customer inquiry receives a timely response.
- Check customers in/out and communicate yard access, rules, procedures, etc. in a clear and concise manner.
Organize and distribute large volumes of information, mail and telephone calls.
- Research, prioritize and hand off incoming issues and concerns, including those of a sensitive or confidential nature.
- Maintain current electronic & paper filing systems.
- Provide administrative support to management.
- Compile office supply orders for approval and place orders.
- Assists in job initialization per current administrative procedures.
- Assist Estimating and Contracts and project managers in Facilitating the collection of properly signed WO contracts, estimates and PO’s.
- Draft customer invoices and quality control documents for PM’s to review.
- Print invoices for customers and facilitate the initial collection of payment and customer departure process.
ACCOUNTING SUPPORT
- Conduct data entry as needed; timecards, tool tracking, etc.
- Assist and support other managers and departments as appropriate.
- Accomplish additional tasks as assigned and as necessary for the success of the organization.
- Routinely contribute to the continual improvement of the organization.
Svendsen’s offers a wide variety of training and development opportunities. We encourage personal growth and advancement and actively promote from within. If you are looking for an exciting career on the waterfront of San Francisco Bay, we’d like to talk to you. Veterans with relevant experience in the Coast Guard or Navy are encouraged to apply.
We offer an excellent benefits package, including: 401(k) plan with a profit sharing component, paid time off and paid holidays, and health, dental, and life insurance. If you are looking for an exciting career on the shimmering waters of the Richmond Riviera, we’d love to hear from you!
To apply, visit our website at:
www.bay-ship.com/careers
All new hires must provide identification to verify eligibility to work in the U.S., pass a pre-employment medical exam which includes a drug screening and physical abilities assessment.
Svendsen’s Bay Marine is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at
eileenb@bay-ship.com
You are protected by the
Pay Transparency rule!
Thank you for looking!
